Computer Initiatives

Business Profile

About us

Computer Initiatives was formed in 1990 by Tim and Jane Moore, to provide Berwick and surrounds with an affordable IT support service. Since then, Richard Greene has joined as a director and the company has grown and evolved to provide specialist support, with a very wide range of services, to small and medium sized businesses throughout Melbourne’s south eastern commercial corridor.

Computer Initiatives knows that today’s business needs dependable IT support that can handle the complexity of current and emerging technologies, while providing fast, reliable, and responsive IT solutions and services.  For many companies, their competitive edge hinges on this level of support.

Computer Initiatives specialises in business computing.  Our qualified and experienced staff keeps up to date with the latest hardware, communication trends, security and configuration issues, as well as software and networking developments.
That means we keep our customers up to date in training, new methods, new products, hardware, software and upgrades. Our troubleshooting, repair, maintenance and consulting services ensure our customers are not sidelined by technical or capacity issues.

Products and services include complete hardware and software systems, designed to meet individual needs, networking systems and design specialising in Microsoft Windows server systems and applications, onsite and remote support and service by qualified technicians.

Computer Initiatives is a Microsoft Silver Certified Partner.

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Managed Services Features.

Remote Monitoring

We have invested in a state of the art web based IT monitoring system that constantly feeds IT health and performance information back to our Operations Centre over a secure connection.

Proactive Support

When our monitoring system detects a potential IT issue we are instantly alerted and can provide proactive support to address the issue before it affects your business.

Remote Desktop Control

Fast and secure access to your managed IT systems allows us to instantly respond to IT issues or provide an interactive user support or training session “on demand”.

Security and Anti Virus Management

Installation of Firewalls and Anti Virus Software including, scans for Viruses and Malware and Software Updates to keep you secure.

Backup Monitoring

Our monitoring systems will ensure your important business data is being successful backed up as expected. Daily email alerts can be sent to indicate the success or failure of the backups.

Asset Management

Report and track locations, owners, suppliers, date of purchase, warranty and lease details across all of your managed IT devices

Inventory Management

Get an up-to-date view of the hardware and software in use across your business. Track software licensing, installation dates, locations and managed device hardware configurations.

Reporting

Report on our levels of response to various IT Incidents and system health (performance, availability, security, software licensing, etc). We will deliver periodic reports that outline the results and value you are receiving through CINet Managed IT Services.